Refund policy

Return & Refund Policy
Effective Date: June 12, 2025

1. Overview
   All sales made through www.loisgerrish.com are final. We do not offer returns, exchanges, or refunds on any products once an order is confirmed.

2. Exceptions

   • Damaged or Defective Items: If your purchase arrives damaged or contains a manufacturing defect, please contact us within 7 days of delivery. We’ll require photos of the issue and proof of purchase. At our discretion, we will either send a replacement or issue store credit.

   • Order Errors by Us: In the unlikely event that we ship the wrong item, we will cover return shipping costs and promptly send the correct product at no additional charge.

3. Claim Process
   To report a damaged, defective, or incorrect shipment:

   • Email abbigerrish1@gmail.com

   • Include your order number, date of purchase, and clear photographs illustrating the issue.

4. Store Credit
   If a replacement is unavailable, you may receive store credit equal to the original purchase price. Store credit never expires and is valid only at www.loisgerrish.com.

5. Policy Updates
   We reserve the right to modify this policy at any time. Changes take effect immediately upon posting. Please review this page periodically for updates.